Zumtobel – Implementing a Field Service Fit for the Future

Posted by Rachael Pullen on April 19, 2017

Zumtobel Group is an international lighting group and a leading player in the field of innovative lighting solutions and components.  The ZGS (Zumtobel Group Services) brand offers a wide range of services such as light contracting, design services, and consultation on intelligent lighting controls and emergency lighting systems, as well as project management of turnkey lighting solutions. Zumtobel Group UK had recently won a new contract in the UK for the supply of lighting to a high street retailer nationwide.  This contract included a full turnkey lighting solution comprising lighting design, installation, maintenance and extended warranty.

Understanding that the business needed to invest in its field service, Zumtobel Group chose Oracle Service and Oracle Field Service Cloud on which to build the capability.  Zumtobel Group is keen to future-proof its field service proposition ensuring that, as the services area of the business grows it can continue to deliver the exceptional customer service it is known for.

Working in partnership with Zumtobel Group we have:

  • Successfully implemented Oracle Field Service Cloud in under 4 months
  • Built a business platform with Oracle Field Service Cloud to underpin the growth of the Zumtobel Group service operation
  • Put in place a blueprint solution that Zumtobel Group can roll-out across its global operations

“The Leadent team demonstrated its expertise in field service from the start; quickly building confidence in the project solution.  It delivered our template Oracle Field Service Cloud solution quickly – both on time and on budget. We’re now looking to further leverage Leadent’s expereince in building out our service capabilities.” – William Choucair, Group Services Director Northern Europe

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Rachael Pullen

Creative yet methodical in her approach, Rachael is passionate about providing an exceptional business support function to Leadent and our clients. Rachael has responsibility for all administrative tasks, and she thrives on the knowledge that it all ‘just works’.