National Grid – Fieldforce Programme

The international utility company National Grid were looking to transform their gas distribution business to improve customer service. With a mobile workforce of over 5,000 engineers, they asked us to help deliver a standardised programme for work management.

Working with the National Grid we:

• Provided advice on best practice for fieldforce optimisation
• Held workshops to understand needs and design solutions
• Developed robust business processes and an overall mobile fieldforce solution
• Supported partners to test products before roll out
• Integrated the solution with other IT solutions
• Provided support to roll out change across the business
• Developed training for end users