Serco – London Cycle Hire Scheduling

Posted by Rachael Pullen on August 15, 2013

Scheduling the bikes that keep London moving

The London Cycle Hire Scheme (now Santander Cycles) is a 24 hour, 7 day a week, 365 day a year service and maintaining the network requires a dedicated team to keep the bikes and their docking stations in good repair, and to ensure that the supply of bikes meets the demand.

In anticipation of the 2012 Olympics, and the extension of the cycle hire scheme into East London – which would see docking stations increase to 570 across London and bike numbers increasing to 9,000 – Barclays Cycle Hire needed a way of optimising and dispatching field operatives to make sure that the supply of bikes to the right locations were accurately managed without increasing the size of the current team.

Working in partnership with Barclays Cycle Hire, Serco and TfL we:

  • Expanded the operation by 40% with minimal additional staff
  • Increased utilisation and productivity
  • Improved operational performance data
  • Improved effective scheduling, dispatch and recording of work
  • Reduction in call costs between field operatives and the control centre

“The Leadent Solutions team have spent a lot of time understanding the complexities of this unique scheme and helped build a system that has given valuable management information on jobs required to keep the scheme moving. They have a relaxed and accommodating approach to delivery and post go live support, which is both refreshing and essential as we learned how to get the best from the solution. ”

– Service Improvement Manager, Serco