Conference 2016 Content Download

Session Videos (links open in YouTube)

Opening Address
Alastair Clifford-Jones, Leadent

The Innovation Mindset – Gaining competitive advantage through disruptive thinking
Ross Coundon, Leadent

Achieving Excellence through Optimised Planning
Ian Rule, Anglian Water

Transforming Workforce Management in a Global Service
Mark Mamone, Serco

The Transformational Power of Analytics within Mobile Workforce Management
Rebecca Barnett & Georgina Miller, CognitoIQ

Transforming the Exiles
Bob Casey, London Irish

The Challenges  & Benefits of Implementing Strategic and Tactical Planning Processes and Tools in Workforce Management
Joe Roebuck, SEAMS

Demand & Capacity Planning Paves the Way for Fieldforce Efficiencies
Neil Taplin, Arqiva

The value of Predictive Service Execution within the End-To-End Customer Journey Map – extending WorkForce Management beyond silos
Digital Field Service: Driving high value Field Service offerings anchored in IoT and Digital technologies – The why and how
Simon Orosz & Nigel Clark, Oracle

Business Transformation – More than just words on a page
Mark Asquith & Gary Conroy, NATS


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Ross Coundon Leadent

Ian Rule Anglian Water

Ian Rule
Anglian Water

Mark Mamone Serco

Mark Mamone

Rebecca Barnett Cognito

Rebecca Barnett & Georgina Miller Cognito

Joe Roebuck SEAMS

Joe Roebuck

Neil Taplin Arqiva

Neil Taplin

Simon Orosz & Nigel Clark Oracle

Simon Orosz &
Nigel Clark

Mark Asquit & Gary Conroy NATS

Mark Asquith &
Gary Conroy

Digital Delegate Pack


Field Dynamics Services

SEAMS Brochure

SEAMS Brochure

Planning Whitepaper

Planning Whitepaper



Leadent Healthcheck

Leadent Healthcheck