Training Design and Delivery

We design and deliver impactful training to support the implementation of new technologies and processes as a result of business transformation. We don’t do dull – we support, motivate, mentor and inspire your employees to positively change their way of working.

Why Training is important

Training design and delivery is key to any business change.

Implementing change is just one part of the transformation process. The delivery of dedicated employee support can be the driver for positive behaviour shifts and acceptance across your entire organisation.

We ensure training is relevant to individuals, kept short, timely, personalised and engaging. We know field service, so understand how to explain and facilitate commitment across field teams and those who support them.

Key benefits

  • Smoother implementation of new systems and acceptance of mobile technology
  • Greater employee productivity through standardised ways of working
  • Increased staff buy-in to change programmes
  • Grater operational efficiency
  • A memorable learning experience that creates a longer-term realisation of benefits

How we deliver the service

Our approach is tried, tested and loved by our clients, including some of the largest field-based, asset intensive organisations. We deliver our training using a three-step approach:

Training Design

We create integrated learning programmes and quality course material based on in-depth subject matter knowledge.

We work with you to determine your training needs based on employee performance and the objectives of your transformation programme. The proposed training design is then fully documented, and reviewed with you, before any materials are produced. Your training is then piloted as standard before finalising the implementation approach and evaluation method with you.

Training Delivery

We deliver training globally across all platforms – whether online or face-to-face. All our trainers are operationally experienced with in-depth knowledge of field service management.

Training delivery typically includes:

  • Classroom based learning
  • Train the trainer programmes and upskilling of superusers, administrators and change champions
  • Process and procedural training designed to standardise ways of working
  • IT solution technical training supported by digital learning
  • Business change training for managers
  • Interactive content including exercises, student guides, knowledge tests, demonstrations and course assessment

Our Training Delivery solution aims to leave you and your employees with the capability to work well with new processes and system functionality; clear on expectations and confident in delivering to their potential.

Support and Coaching

Alongside formal training, we can provide a range of ongoing support to help change programmes stick. This can include:

  • Create documented processes and procedures to align teams to a common operating model
  • Providing a managed ‘helpdesk’ with single go-to contact points for training and technical solution support
  • Floor walking, workshops and day-in-the-life experiences to help individuals understand new ways of working
  • On-the-job toolkits and performance review forums
  • Remote support via message boards, walkthroughs and articles
  • Development of formalised coaching and mentoring programmes
  • Continuous improvement programmes to ensure ongoing optimisation
  • Conducting change readiness assessments before, during and after solution implementation

Who we have helped

We are an accredited Oracle Gold Partner and the leading global training partner for Oracle Field Service Cloud.

Our trainers deliver training worldwide, including Europe, Asia, Africa and Australia. Some of our recent training experience includes:

  • Delivery of training, support and assessment programme across 17 countries and hundreds of learners for Oracle
  • Training and support for 150 users on new mobile handsets to support UK-wide rollout programme for Arqiva
  • Designing and delivering training to over 250 field resources to support the adoption of an upgraded scheduling system at the Environment Agency
  • Learning solutions to support hundreds of field users adopt mobile and scheduling technologies for EDF Energy
  • Training over 500 users in new processes and ways of working to support a major change programme for Anglian Water
  • Rapid training design to support user adoption of a new workforce management platform to 180 users in only 4 months at Zumtobel