Where’s My Tech?

Where’s My Tech?

Where’s My Tech? is our flagship web app that allows your business to deliver real time appointment and technician information direct to customers. It provides the ability to deliver an excellent customer experience at a low monthly cost, while dramatically reducing calls to your contact centre.

Click here to download the brochure.

The Next Step in Field Service

Where’s My Tech? allows your customers to see all the essential information about their appointment, including the location of the technician in real-time via their desktop or mobile device. The app plugs into Oracle Field Service Cloud to retrieve appointment and technician data directly. This information is then presented to the end-customer in a user-friendly display with a single click.


  • Reduce the number of contact centre enquiries asking, “Where’s my tech!?”
  • Improve your customer’s experience
  • Lower costs from reduced customer no-shows

Key Features

  • Fully interactive, Google map view of the technician location relative to your customer’s home location
  • Updated in real-time from OFSC data
  • Option to provide the exact or approximate technician location
  • Option to display real-time traffic to proactively inform the customer of reasons for delayed appointments
  • Send the link via a configurable message using the Leadent Gateway SMS, email or your own SMS/Email gateway

Download the brochure

A full list of key features and details of our Where’s My Tech? app can be found in our brochure. Click here to download the brochure.